SEMINAR TITLE: How to Handle
Difficult Customers
TIME: 9:00 am - 4:00 pm
VENUE: Unit 705 D Atlanta Centre, 31 Annapolis St., Greenhills, San Juan City, Metro Manila
SCHEDULE: Please call (02) 8727.88.60 / (02) 8727.56.28 or call/text mobile numbers 0926.622.0768 or 0933.584.7266. You may also click here to view BusinessCoach Schedule of Seminars »
ABOUT THE SEMINAR
Overview
Customers are vital because they generate a company’s revenue. Without customers, there would be no business. This seminar focuses on the techniques of managing customers even if they are difficult to handle. Techniques to convert them into satisfied customers will also be presented.
Objectives
At the end of the session, the participants will be able to:
• recognize difficult customers in the early stages to prevent significant issues and minimize disruption
• identify how to handle customer complaints to transform them into satisfied customers
• learn what to expect from customers when they make complaints
• learn and apply the importance of keeping the customers satisfied
Who Should Participate
• Customer Service Representatives
• Front liners
• Team Leaders
• Business owners
Key Topics
I. Introduction
a. Who are your customers?
b. What motivates purchases?
c. To what extent is the customer always right?
II. Nine (9) types of difficult customers and how to handle them
III. Additional handling techniques
a. Start with a positive attitude
b. Allow the customer to vent
c. Show empathy
d. Establish you understand
e. Solve the problem with the customer
IV. Develop self-awareness and self-regulation
a. How to communicate
b. Avoiding trigger phrases
V. Needs of the customers when they complain
VI. Workshop
SEMINAR FEE: Php 4,000.00 per person
(inclusive of snacks, lunch, seminar kit, handouts, certificate of attendance)
DISCOUNT: Php 500.00 Discount if
FULL AMOUNT is paid at least five (5) days before the event.
MODE OF PAYMENT:
Deposit/Transfer cash payment to Banco de Oro:
• Savings Account
Name: BUSINESSCOACH, INC.
• Savings Account Number: 00235-003-71-22
Kindly email deposit
slip or screen capture of payment details (indicate name of participant and
seminar title) to confirm reservation.
RESERVATION: Please call telephone (02)
8727.88.60, (02) 8727.56.28, 0926.622.0768 or 0933.584.7266.
CANCELLATION BY
ATTENDEE: Registrant may refund amount paid, with less
30% processing charge from the LISTED AMOUNT within 30 days, or opt to use the
payment for a seminar of equal value within 60 days. Cancellation must be done
at least 2 days before the event. Non-appearance or failure to inform us of
cancellation will result to forfeiture of full amount paid.
CANCELLATION BY BUSINESS COACH: Registrant may refund full amount paid within 30
days, or may opt to use the payment for a seminar of equal value within sixty
days of cancellation.
REFUND POLICY: Payment may be refunded upon presentation of the
original copy of bank deposit slip and a valid ID. Cash refund is strictly
implemented, and may be availed only at the Business Coach office in San Juan
City, Metro Manila. Business Coach does not deposit refunds.
SCHEDULE: Schedule may change without prior notice. Please call to
confirm. Business Coach, Inc. is not liable for any expense incurred by
seminar registrant resulting from cancellation of any of its events.
