SEMINAR TITLE: Hotel
and Resort Operations and Management
TIME: 9:00 am - 4:00 pm
VENUE: Unit 705 D Atlanta Centre, 31 Annapolis St., Greenhills, San Juan City, Metro Manila
SCHEDULE: Please call (02) 8727.88.60 / (02) 8727.56.28 or call/text mobile numbers 0926.622.0768
or 0933.584.7266. You may also click here to view BusinessCoach Schedule of Seminars »
OVERVIEW
This is a highly instructive short course on the basics
of operating a hotel or resort type business. It is an excellent introduction
for those new to the business. However, even those with years of experience
would find the seminar as a great refresher. A lot of vital topics are to be
discussed, from handling reservations and front office management, to housekeeping
and marketing.
OBJECTIVES
- To have
a basic knowledge in operating and managing a hotel or resort
- To serve
as a refresher course for those already experienced in the business
WHO SHOULD ATTEND
Owners, Managers, Supervisors, or Staffs of:
• Hotels
• Resorts (with check-ins)
• Condotels
• Apartelles
KEY TOPICS:
I. Reservation
II. Front Office
a. Reception
b. Airport Representative
c. Registration
d. Room rates
e. Types of guest rooms
f. Auditing of daily transactions
g. Guest accounts
h. Reservations and cancellations
i. Other guest services
j. Check-outs
k. Rejection of accommodation
III. Housekeeping
a. Area cleaning
b. Guest rooms and suites
c. Cleaning supplies
d. Linen control
e. Sanitation and safety
IV. Staffing Requirements (Manager, Supervisors,
Chambermaids, Room Attendants, Linen and Laundry Staffs, Area Cleaners, etc.)
V. Other Services (Laundry, Valet, Baby-Sitting)
VI. Graveyard Shift Operations
VII. Purchasing and Inventory of Supplies
VIII. Controls
IX. Food and Beverage
X. Sales and Marketing
XI. Repairs and Maintenance
XII. The Butler Concept
XIII. Situations / Cases (Fire, Earthquake,
Brawling, Public Disturbance, Noise, etc.)
SEMINAR FEE: Php 4,000.00 per person (inclusive of snacks, lunch, seminar kit, handouts,
certificate of attendance)
DISCOUNT: Php 500.00 Discount if
FULL AMOUNT is paid at least five (5) days before the event.
MODE OF PAYMENT:
MODE OF PAYMENT:
Deposit/Transfer cash payment to Banco de Oro:
• Savings Account Name: BUSINESSCOACH, INC.
• Savings Account Number: 00235-003-71-22
Kindly email deposit slip or screen capture of payment details (indicate name of participant and seminar title) to confirm reservation.
RESERVATION:
Please
call telephone (02) 8727.88.60, (02) 8727.56.28, 0926.622.0768 or 0933.584.7266.
CANCELLATION BY ATTENDEE: Registrant may refund amount paid, with less 30% processing charge from the LISTED AMOUNT within 30 days, or opt to use the payment for a seminar of equal value within 60 days. Cancellation must be done at least 2 days before the event. Non-appearance or failure to inform us of cancellation will result to forfeiture of full amount paid.
CANCELLATION BY BUSINESS COACH: Registrant may refund full amount paid within 30 days, or may opt to use the payment for a seminar of equal value within sixty days of cancellation.
REFUND POLICY: Payment may be refunded upon presentation of the original copy of bank deposit slip and a valid ID. Cash refund is strictly implemented, and may be availed only at the Business Coach office in San Juan City, Metro Manila. Business Coach does not deposit refunds.
SCHEDULE: Schedule may change without prior notice. Please call to confirm. Business Coach, Inc. is not liable for any expense incurred by seminar registrant resulting from cancellation of any of its events.
